1xwiin Privacy Policy

1 Introduction and Scope

1xwiin is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and always strive to protect their personal information. This privacy policy explains what types of information 1xwiin collects, how that information is used, who it may be shared with, and what rights you have.

This policy applies to the 1xwiin website, mobile version, and all related services. To use our services, you must be at least 21 years of age and you must agree to this privacy policy.

2 Information We Collect

1xwiin collects various types of information in order to provide and improve its services. These are described in detail below.

2.1 Registration and Identity Information

When you create an account on 1xwiin, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport number (when identity verification is required)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)

2.2 Transaction Information

When financial transactions are carried out, we collect:

• Deposit and withdrawal amounts and dates
• Details of the payment method used
• Transaction reference number
• Bonus claim and usage history

2.3 Gaming Activity Information

To improve your gaming experience, we collect:

• Games played and betting history
• Betting preferences and patterns
• Session duration and activity logs
• Responsible gaming limit settings

2.4 Technical Information

Information collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Navigation patterns on the platform

3 Purpose of Data Collection

1xwiin collects and processes personal information only for specific and legitimate purposes. Our main purposes are:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Running betting, casino games, and other services without interruption.
• Financial transactions: Processing deposits and withdrawals and preventing fraud.
• Customer support: Providing assistance 24/7 via Bengali live chat and email.
• Security and compliance: Detecting fraud and complying with applicable regulations.
• Responsible gaming: Identifying problematic gaming behaviour and providing support.
• Service improvement: Analysing and enhancing the user experience.
• Bonuses and promotions: Sending relevant offers and promotional information (only with your consent).

4 Sharing and Disclosure of Information

1xwiin never sells your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Service Provider Partners

Limited information is shared with trusted third parties to operate our services, such as payment processors, game providers (Pragmatic Play, Spribe, JILI, etc.) and technology support providers. All such partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

Where required by a court order, government directive, or applicable law, we may be obliged to provide information to law enforcement agencies.

4.3 Fraud Prevention

Information necessary to prevent fraud, money laundering, or other illegal activities may be shared with the relevant authorities.

5 Data Security Measures

1xwiin applies industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmitted on our platform is secured through advanced SSL/TLS encryption technology.
• Secure servers: Your data is stored on safe, encrypted servers.
• Access controls: Only authorised staff can access the information they need.
• Regular security reviews: Our systems undergo regular security testing.
• Two-factor authentication: An additional verification layer is used to protect account access.
• Firewall protection: Advanced firewall systems prevent unauthorised access.

However, complete security on the internet cannot be guaranteed. We make every effort, but no system is 100% impenetrable. You also have a responsibility to keep your password and login details secure.

6 Cookie Policy

The 1xwiin website uses cookies for various purposes. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are required for the core functionality of the platform, such as maintaining your session, remembering your login state, and keeping security features active. Disabling them will prevent the site from working properly.

6.2 Functionality Cookies

These cookies are used to provide your preferred settings, language selection, and a personalised experience. They make your browsing experience more convenient.

6.3 Analytics Cookies

These cookies are used to analyse user behaviour in order to improve the quality of our services. The data collected remains completely anonymous.

You can control or reject cookies through your browser settings, but this may affect some functionality of the platform.

7 Data Retention Period

1xwiin retains your personal information only for as long as necessary. When determining retention periods, we consider the following:

• All relevant information is retained while your account is active.
• Financial and transaction records may be retained for a defined period after account closure in accordance with applicable legal requirements.
• Information required for fraud prevention and legal accountability may be retained for an extended period.
• Upon withdrawal of marketing consent, the relevant information is deleted promptly.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You can find out at any time what information we hold about you and request a copy of that information.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted, particularly when the accuracy of the data is in dispute.

8.5 Right to Data Portability

You can request your information in a structured, commonly used format.

8.6 Right to Object

You have the right to object to marketing communications or certain types of data processing.

To exercise any of the rights above, please contact our support team:

9 Protection of Minors' Information

1xwiin strictly does not provide services to anyone under the age of 21. Our platform is for adults only and we do not knowingly collect any personal information from minors.

Age verification during account registration is mandatory. If a user creates an account by providing false information and this is later confirmed, that account will be closed immediately.

10 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh for the purposes of operating our services. In the case of such transfers, we ensure that:

• The recipient party complies with appropriate data protection standards.
• All transfers are consistent with applicable laws and regulations.
• The level of protection for your information meets the standards set out in this policy.

11 Third-Party Services and Links

The 1xwiin platform may include services connected to game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) and payment processors. These third-party services have their own privacy policies, and 1xwiin is not responsible for their data practices. We recommend that you read the privacy policies of the relevant services.

12 Marketing Communications

If you agree to receive our promotional emails or messages, we will keep you informed about new bonus offers, promotions, and site updates. You can opt out of these communications at any time:

• By going to your account settings and changing your notification preferences
• By clicking the "Unsubscribe" link in any email
• By emailing our support team: [email protected]

Even if you opt out of marketing communications, we will continue to send you essential account-related communications (such as transaction confirmations and security alerts).

13 Changes to the Privacy Policy

1xwiin reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Publish a clear notice on the website.
• Update the "Last updated" date at the beginning of the policy.
• Where applicable, registered users may be notified by email.

We recommend that you review this policy regularly. Continuing to use our platform after a revised policy has been published will be taken as your acceptance of those changes.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team will properly review all your requests.

Our support team is available 24 hours a day, 7 days a week in Bengali, following Bangladesh Standard Time (BST, UTC+6).